Allware Technologies Privacy Policy
1. Introduction
1.1. This website (www.allware.net.au) (Website) accessible is created and controlled by Allware Technologies Pty Ltd (ACN 130 035 693) (Allware, we, us or our). Allware specialises in developing software solutions and applications to enable its clients to build strong long term relationships.
1.2. By accessing and using our Website and our products and services (including software development solutions, technology and tools), you agree to this privacy policy (Privacy Policy).
1.3. This Privacy Policy outlines how we collect, store, use and disclose your Personal Information (ensuring compliance with the Privacy Act 1988 (Cth) (Act), and how you may access your Personal Information (as defined in the Privacy Act) kept by us or how you may make a privacy complaint.
2. The information we collect about you
2.1. For your refence, we only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, deliver our Website, products and services to you, or as otherwise permitted by law.
2.2. Accordingly, the type of Personal Information that we collect and use depends on the type of dealings that you have with us, and includes the following:
(a) customer details (for example, full name, address, mobile and telephone number and email address of any customer);
(b) users details in relation to products and services we may operate or manage on our behalf or on behalf of our clients (for example, full name, address, mobile and telephone number, email address, username, password, security question and answers submitted to us to use and access any products and services);
(c) information from enquiries you have made and information about the products and services you have ordered or purchased, and products and service preferences;
(d) payment and billing information (eg. credit card, debit card and payment details);
(e) information regarding your access and use of our Website, including location information, your computer’s internet protocol (IP) address, unique device identifier, browser or device, operating system, language preferences, URLs, the dates and times of any visits to our websites; and
(f) other information that you provide to us or that we may collect in the course of our relationship with you.
2.3. We do not collect your Sensitive Information (as defined by the Privacy Act).
3. How we collect Personal Information
3.1. We may collect Personal Information about you in a number of different ways. We may collect Personal Information directly from you or in the course of our dealings with you. For example:
(a) when you purchase, download, access and use our products and services;
(b) when you contact and correspond with us through our Website, by telephone or email;
(c) from third parties (eg. our related bodies corporate, business partners, and service providers);
(d) from publicly available sources, including social media platforms; or
(e) when otherwise legally authorised or required to do so.
3.2. When we collect Personal Information directly from you, we will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection.
4. How we use your Personal Information
We use and disclose your Personal Information for the purposes for which the information is collected, including to:
(a) provide or deliver Website and our products or services to you;
(b) respond to or resolve any query or complaint made in relation to our Website or any our products or services (or to otherwise provide important notices of any changes to our Website and our products or services);
(c) informing you about our Website, our products or services or other matters which we believe might be of interest to you;
(d) share your Personal Information with our third party providers (eg application developers and IT helpdesks);
(e) administer, improve and manage our products and service offerings (including content on our website);
(f) charge and bill you for the use of any products and services;
(g) to enable us to carry out analytics and market research to enable us to plan, develop and improve our Website and applications (see section 6 below); and
(h) complying with our legal and regulatory obligations.
5. Disclosure to Third Parties
5.1. In order to provide or deliver Website and our products or services to you we may disclose your Personal Information to:
(a) our related bodies corporate, business partners, sponsors, service providers, third party contractors, agents and suppliers;
(b) authorised external service providers who perform functions on our behalf, such as marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, customer service providers, customer support specialists, fulfilment companies, credit reporting agents, debt collection agents, research and data analysis firms;
(c) external business advisors, such as auditors, lawyers, insurers and financiers;
(d) at your request, to third party providers of products and services with whom we have a commercial relationship;
(e) to any other party with your consent and direction; and
(f) law enforcement bodies or regulatory authorities to assist with their functions, or as otherwise required or authorised by law,
(collectively, Third Party Providers).
5.2. Prior to the disclosure of Personal Information to Third Party Providers, we will take such steps as reasonable in the circumstances to ensure that the Third Party Providers treat your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.
6. Marketing communications
6.1. Further to the above, we may use and disclose your Personal Information to send you information about the products or services we offer, as well as other information that may be of interest to you. We may send this information in a variety of ways, such as by mail, email, SMS, telephone, social media or by customising online content and displaying advertising on our website.
6.2. If you do not wish to receive any of these marketing communications, you can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us using the contact details set out in section 12 below.
7. Overseas disclosures of Personal Information
7.1. In the course of providing you with our products or services, it may become necessary or desirable to disclose Personal Information to Third Party Providers located overseas. The countries in which these overseas recipients may be located will depend upon the individual circumstances. However, in the course of our ordinary business operations we commonly disclose Personal Information to Third Party Providers located in the following countries: USA, China and Southeast Asia.
7.2. The laws where these overseas recipients may be located provide various levels of protection for Personal Information which are not always equivalent to the level of protection that may be provided for in Australia. Where we transfer your Personal Information overseas we will take reasonable steps to ensure that your Personal Information is treated securely and the means of transfer provides adequate safeguards.
8. Notifiable Data Breaches Scheme
In the event of any loss, or unauthorised access or disclosure of your Personal Information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with notifiable data breach scheme contained in Part IIIC of the Privacy Act.
9. Security of your Personal Information
9.1. We take steps reasonable in the circumstances to ensure that the Personal Information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
9.2. The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services and any transmission is at your own risk.
9.3. We will destroy or de-identify Personal Information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.
10. Accessing and correcting your Personal Information
10.1. We take steps reasonable in the circumstances to ensure Personal Information we hold is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us.
10.2. If at any time you would like to access or correct the Personal Information we hold about you, or you would like more information about our approach to privacy, please contact us via the contact details set out in section 12 below. If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.
11. Cookies
We use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. We use this information to analyse how visitors use our website and to compile statistical reports on website activity. You can set your computer to reject cookies, but this may affect your ability to use certain parts of our website.
12. Privacy complaints
If you have any complaints or issues you wish to raise with us regarding the way we have handled your Personal Information, or would like to discuss any issues about our Privacy Policy, please contact us directly by:
(a) email at info@allware.net.au; or
(b) calling us on +61 3 9380 7745.
13. Changes to this Privacy Policy
From time to time it may be necessary for us to review and revise our Privacy Policy. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy.